Policies & Procedures

Health & Safety


As of October 2022: Province-wide restrictions have lifted. Wearing masks in public indoor settings is not required by public health. Wearing a mask is a personal choice. Masks are encouraged, but not required when participating in any of our recreation programs here at Collingwood Neighbourhood House. Proof of vaccination is also not required for participating in CNH recreation programs.

Program Updates

For questions about programs, please call 604-435-0323.

Child care
Our child care programs have fully reopened.

RISE Community Health Centre
Medical masks are still required in health care settings, please wear a medical mask at RISE CHC. Our front desk staff will offer you a medical mask if you do not have one. If you are booked for an in-person appointment, we encourage you to:

  • Self-monitor for any communicable diseases (i.e. COVID-19 symptoms)
  • Notify RISE CHC of any changes in your health prior to coming into the health centre.
  • If possible and appropriate, change your appointment to a virtual/phone instead of in-person if you have active signs and symptoms of a communicable disease (such as COVID-19)

We will continue to offer phone and/or video appointments as needed or requested.

Recreation programs are now available at CNH. For a list of available programs, visit our new online registration portal: regportal.cnh.bc.ca/Program/GetProducts.

All programs have guidelines and protocols set in place to ensure the safety of our participants, volunteers and the neighbourhood house as a whole. Guidelines for each program can be found at the front desk if registering in-person and from our instructors. Our commitment to the public:

  • Disinfecting high-touch surfaces: Before, during, and after every class, we will disinfect all door handles, light switches, bathrooms, front desk, program equipments and rooms with Health Canada-approved disinfectants.
  • Protective equipment and physical distancing: We have installed a glass barrier at the front desk to ensure the safety of all participants and staff members. All recreation programs will have capacity limits in place to ensure physical distancing.

Seniors’ Services
Seniors programs and services have been fully reinstated to pre-COVID levels. Wearing a mask in our programs is recommended, but not mandatory. We look forward to gathering and welcoming you back in person. Some online programming and outreach services are being continued to serve housebound seniors.

Settlement Services
Settlement staff are able to help you in person and remotely. Please click here for contact information. While we are doing our best to be responsive, we do ask for your patience and thank you for your continued support as we continue adjusting to this hybrid model.

Youth Services
Our youth programs have fully reopened. In addition to scheduled programming, Youth Services staff are available to connect with, support and provide referrals for children and youth who need additional support.

Health concerns

For anybody who may be feeling sick and are concerned they may be infected by the Coronavirus, please call your primary healthcare provider, 8-1-1 or the COVID-19 hotline at 1-833-784-4397.

For further information, please visit the BC Centre for Disease Control or the Government of Canada.

Preventing the spread of COVID-19

We urge everyone to take precautions and do their best to reduce the risk of spreading illness, such as:

  • Physical distancing. Avoid non-essential travel outside your home, and large gatherings. When you are outside of your home, minimize your contact with others through physical distancing by keeping 2 meters apart.
  • Washing hands often with soap or use of alcohol-based sanitizer
  • Cough and sneeze into your arm
  • Avoid touching your face
  • Cleaning frequently used spaces, surfaces and objects (kitchens, common areas, dining areas, desks, shared sleeping spaces, doorknobs, and faucets)
  • Stay home when sick

We hope that with all of us working together, we will maintain our community’s health. For more information on COVID-19, please visit the BC Centre for Disease Control.

CNH Communicable Disease Prevention Plan

CNH will endeavour to do everything possible to lessen the risk staff, volunteers and participants face when they enter one of our facilities. CNH will also offer advice and training so that everybody understands what they can do for themselves to stay healthy.

This Communicable Disease Prevention Plan will guide CNH in implementing health and safety measures so that staff can work safely. It will assist CNH in setting policies and procedures to ensure staff feel safe working during and after the pandemic.

To access our Communicable Disease Prevention Plan, please click here.

Making a Complaint

The Collingwood Neighbourhood House (CNH) Formal Complaint policy and procedure is a way for clients, program participants, partner agencies, volunteers, or practicum students (non-staff) to report concerns regarding CNH programs, policies, services, or staff, and work towards a resolution. The dedicated leadership team and front-line staff at CNH take stakeholders’ complaints seriously and see them as an opportunity to grow and improve our practices.