Category: Staff Highlights

  • Tiffany Ouyang celebrates over 15 years in childcare at CNH

    Tiffany Ouyang celebrates over 15 years in childcare at CNH

    Collingwood Neighbourhood House (CNH) proudly recognizes its long-serving staff members. At this year’s Annual General Meeting (AGM), CNH staff and contractors who have reached the milestones of 5, 10, 15, 20, 25 and 30 years of service and dedication to the neighbourhood house were thanked by the Board of Directors.

    This year, we recognize and celebrate Tiffany Ouyang, a childcare worker, for over 15 years of service.

    Tiffany first started at CNH on April 16, 2010. As part of her role in childcare, she has worked at Duke Street and Sarah House.

    “She is a highly motivated, hard-working individual who consistently arrives on time and shows great dedication towards her duties as a teacher,” said Jeany Tudio, Tiffany’s supervisor. “Her calm and pleasant disposition brings peace and order to the room.”

    Over the years, Tiffany has demonstrated the education, experience, patience, and joy she carries into the room when working with children at CNH. In particular, Tiffany’s colleagues commend her for her ability to work with young children “because she treats every child under her care with utmost respect and patience.”

    Thank you, Tiffany, and many congratulations on this milestone!

    A close-up of a woman with shoulder-length brown hair and side swept bangs smiling towards the camera. She is wearing a green turtleneck.
    Tiffany Ouyang
  • Passionate and supportive: Bharti Vardhan celebrates over 15 years at CNH

    Passionate and supportive: Bharti Vardhan celebrates over 15 years at CNH

    Collingwood Neighbourhood House (CNH) proudly recognizes its long-serving staff members. At this year’s Annual General Meeting (AGM), CNH staff and contractors who have reached the milestones of 5, 10, 15, 20, 25 and 30 years of service and dedication to the neighbourhood house were thanked by the Board of Directors.

    This year, we recognize and celebrate Bharti Vardhan, a childcare worker, for over 15 years of service.

    Bharti first began her journey at CNH in September 2009 as a volunteer with Family Place.  She began working as a casual in January 2010, when she also began taking the part-time Early Childhood Education (ECE) program with the Burnaby School District. She worked in our Carleton School Age Program from 2011-2012 and became a permanent staff member at Sarah House in July of 2016, where she has worked ever since.

    “I first had the opportunity to get to know Bharti when she was a casual in the program I was working in at that time,” says Bharti’s supervisor. “Bharti has since become a vital member of the team at Sarah House, where she brings passion and a sense of humour to her work.”

    Bharti’s other colleagues say they always enjoy working with her as she is passionate, hardworking, a wonderful team player, supportive and shares creative ideas. Bharti has a strong relationship with the children, parents and staff in our programs.

    When asked about why she has stayed at CNH for so long and what her favourite memory has been, Bharti says, “Each and every moment is so special and memorable for me as CNH has become my second home and my team is my extended family.”

    Thank you, Bharti, and many congratulations on this milestone!

    A black and white photo of a woman with dark hair smiling into the camera
    Bharti Vardhan
  • 20 years of dedication: Elizabeth Ramos celebrates a milestone at CNH

    20 years of dedication: Elizabeth Ramos celebrates a milestone at CNH

    Collingwood Neighbourhood House (CNH) proudly recognizes its long-serving staff members. At this year’s Annual General Meeting (AGM), CNH staff and contractors who have reached the milestones of 5, 10, 15, 20, 25 and 30 years of service and dedication to the neighbourhood house were thanked by the Board of Directors.

    This year, we recognize and celebrate Elizabeth Ramos, administrative/program assistant, for over 25 years of service.

    Elizabeth or affectionately known as Beth, started working at CNH on Sept. 1, 2005.

    Beth works with our accounting team and is also a valued member of our early years department.

    We are grateful for Beth. Her efficiency keeps us on track, and she shows dedication and commitment to her role. If there is anything we need to know about what is happening at CNH, Beth is always our go-to. We rely on her knowledge and her easy manner to get us through our day and to get through the task at hand.

    Beth says it is quite rare for an organization’s culture and its priorities to be aligned. When she started working at CNH, she had two children in primary school. Her work schedule fit around her family’s needs, and she was able to drop off and pick up her children from school, which was very important to her.

    Beth says that approach from her workplace further strengthened the trust and confidence her colleagues continued to have in her.

    Our morning coffee would not be the same without Beth.

    Congratulations, Beth, on this milestone, and we look forward to many more years together!

    A close-up of a woman with shoulder-length black hair and dark-framed glasses.
    Elizabeth Ramos
  • A spark for all seasons: Lucinda Donaldson celebrates over 25 years at CNH

    A spark for all seasons: Lucinda Donaldson celebrates over 25 years at CNH

    Collingwood Neighbourhood House (CNH) proudly recognizes its long-serving staff members. At this year’s Annual General Meeting (AGM), CNH staff and contractors who have reached the milestones of 5, 10, 15, 20, 25 and 30 years of service and dedication to the neighbourhood house were thanked by the Board of Directors.

    This year, we recognize and celebrate Lucinda Donaldson of Gym Sense Gymnastics for over 25 years of service.

    Lucinda’s love for gymnastics began as a child, after watching the Olympics and quickly discovering it was her dream sport. Even after challenges in her youth, she found a new passion for coaching — and that passion eventually brought her here to CNH.

    Back in 1999, Lucinda started with just four classes of gymnastics over two days a week through our recreation programs. Today, she leads seven classes across three days, with the same energy and excitement as when she began. What stands out most to her supervisor, having worked with her for 10 years, is that spark — she still lights up at the start of each new gymnastics season.

    When asked why she has stayed so long, Lucinda said it’s because CNH feels like home. Her best memories are seeing children grow and return year after year, some now young adults, carrying with them the confidence she helped build.

    On behalf of CNH, thank you, Lucinda, for 25 years of dedication and passion. You’ve touched countless lives, and we’re so grateful you’re part of our community.

    A close-up of a woman with long red hair wearing glasses
    Lucinda Donaldson
  • A passion for community: Paul Reid celebrates 25+ years at CNH

    A passion for community: Paul Reid celebrates 25+ years at CNH

    Collingwood Neighbourhood House (CNH) proudly recognizes its long-serving staff members. At this year’s Annual General Meeting (AGM), CNH staff and contractors who have reached the milestones of 5, 10, 15, 20, 25 and 30 years of service and dedication to the neighbourhood house were thanked by the Board of Directors.

    This year, we recognize and celebrate Paul Reid, editor of the Renfrew-Collingwood Community (RCC) News, for over 25 years of service.

    Most notably, Paul may be recognized for his work as the editor and layout designer of the RCC News, but his connection to CNH goes much further. Over 25 years ago, Paul first walked into CNH to use the facilities, and he was invited to join the board of directors. Soon after, Paul became board treasurer and eventually volunteered on several committees, including the Renfrew-Collingwood heritage committee, the Collingwood Days committee and the communications committee.

    Throughout Paul’s time at CNH, he has volunteered as a prevention education mentor and with the Renfrew-Collingwood music club. In addition to working with the RCC News, Paul has also worked as an ESL (English Second Language) instructor, where he met his wife of 16 years, Dolores. Paul is passionate about his community at CNH, stating that the reason he has continued to volunteer and work in the neighbourhood is because “helping one’s community never gets old.”

    Paul’s fondest memories at CNH include being Collingwood Days stage manager for over 10 years, helping create the Faces of our Neighbourhood mural that was displayed at CNH for years and, of course, the impact the RCC News has had on the local community. In fact, Paul is most proud of using the RCC News to “help save and restore Firehall 15, the original Carleton School House, and the Collingwood Branch 48 of the Royal Canadian Legion.”

    In his many roles at CNH, Paul has built many relationships at CNH, many of which have inspired his work in the neighbourhood. Reflecting on these relationships, he says we should all feel inspired to connect with those who are most active in our communities.

    Thank you, Paul, and many congratulations on this milestone!

    A close-up of a man with white hair and a white beard looking into the camera
    Paul Reid
  • Ram Dhatt: 25 Years of ‘fulfillment and happiness’ at CNH

    Ram Dhatt: 25 Years of ‘fulfillment and happiness’ at CNH

    Collingwood Neighbourhood House (CNH) proudly recognizes its long-serving staff members. At this year’s Annual General Meeting (AGM), CNH staff and contractors who have reached the milestones of 5, 10, 15, 20, 25 and 30 years of service and dedication to the neighbourhood house were thanked by the Board of Directors.

    This year, we recognize and celebrate Ram Dhatt, a childcare casual, for over 25 years of service.

    “For the few months I have worked with Ram, she has been nothing but supportive to the team and amazing with the children and families, especially at Grenfell,” said Ram’s supervisor, Demi Clemente. “The 25-year journey Ram has accomplished at CNH has not only helped her build incredible connections with families but also with the local community.”

    Ram was hired at CNH in December 1999 and has since held a role in childcare that has taken her to our Terry Tayler, Grenfell, Sara House and CNH sites.

    “For Ram, working with the children at CNH has been the greatest joy of her career,” said Demi. “Their excitement, joy and curiosity have given her so much fulfillment and happiness.”

    In addition, Ram has expressed that her career at CNH has allowed her to build lasting friendships with coworkers over the years, something she is equally grateful for.

    Ram said she is truly thankful for everything she has learned from CNH, which has been a big part of her lifelong journey. To Ram, CNH will always be her home away from home, and she looks forward to passing down the knowledge and insights gained from the community to her grandchildren as they grow.

    Thank you, Ram, and many congratulations on this milestone!

    A woman with brown hair pulled back into ponytail. She is wearing glasses and a grey cardigan over floral blouse.
    Ram Dhatt
  • Celebrating over 30 years at CNH with Alison Merton

    Celebrating over 30 years at CNH with Alison Merton

    Collingwood Neighbourhood House (CNH) proudly recognizes its long-serving staff members. At this year’s Annual General Meeting (AGM), CNH staff and contractors who have reached the milestones of 5, 10, 15, 20, 25 and 30 years of service and dedication to the neighbourhood house, were thanked by the Board of Directors.

    This year, we recognize and celebrate Alison Merton, Director of the Early Years, for over 30 years of service.

    “This year marks an incredible milestone for Alison Merton—30 years of dedicated service to CNH,” said Betty Lepps, executive director of CNH. “When I first met Alison over a year ago, she shared that she had been with CNH for nearly three decades, working in Early Years.”

    “My immediate impression was one of deep dedication, a genuine love for early childhood education, and a strong connection to the CNH community.”

    As someone whose own career began in Early Years, Betty said that those who stay in the field are often the fiercest advocates for children, families, and fellow educators.

    “Alison embodies this spirit—creating spaces where children and parents can learn, thrive, and enjoy their early years together,” she said.

    Alison’s journey began in September 1995, shortly after emigrating from England. Within a week of arriving, she took a casual childcare worker position at CNH—and never left. With her Early Childhood Education and Infant and Toddler Certification, Alison has built a career she’s loved for over 35 years. One of the highlights of her professional journey was a development trip to Reggio Emilia, a testament to her commitment to lifelong learning and excellence in early childhood education.

    Over the years, Alison has worked in every role within CNH’s childcare programs. Her connection to CNH runs deep—not only professionally, but personally, as both her children attended CNH childcare programs. Her countless memories at CNH include everything from classroom moments to driving a 26-foot U-Haul truck during COVID to pick up donated food—just one example of her willingness to go above and beyond.

    Alison stayed with CNH because of its role in the community and its family-friendly approach. She often says that the people who work in a neighbourhood house are special—and she is certainly one of them. Her integrity, kindness, compassion, and unwavering advocacy for quality, affordable childcare and fair wages for Early Childhood Educators make her an invaluable part of the CNH team.

    “It’s been a pleasure to work alongside Alison and learn from her,” said Betty. “She continues to be a treasured asset at CNH, and we’re hopeful for many more years of her wisdom, warmth, and leadership.”

    Thank you, Alison, and many congratulations on this milestone!

    A close-up of a woman with shoulder-length brown hair and side bangs smiling towards the camera.
    Alison Merton
  • RISE physician: Building brighter futures for the Black community

    RISE physician: Building brighter futures for the Black community

    Meet Clement, family physician at RISE Community Health Centre 

    Born and raised in Quebec City, Que., Clement Bélanger Bishinga moved to Vancouver nearly three years ago to participate in the University of British Columbia’s family practice program at St. Paul’s Hospital. After completing the program in 2024, friends and colleagues encouraged him to apply for a position at RISE Community Health Centre, which is operated by Collingwood Neighbourhood House (CNH). 

    In late January, Clement was hired as a temporary family physician at RISE. For the recent graduate, he said the community health centre model, which serves residents of Vancouver’s Renfrew-Collingwood neighbourhood who have difficulty accessing healthcare, also fitted his values. 

    Family medicine, he said, often pushes practitioners to consider what they want to bring into the medical field. For Clement, diversity and the social determinants of health were especially important to him, “so that’s what attracted me to come here,” he said. 

    Clement Bélanger Bishinga stands against a plain white wall at RISE Community Health Centre. Smiling with his hands in his pant pockets, he is wearing an orange stethoscope and blue lanyard around his neck.
    Clement Bélanger Bishinga

    Mentorship in the medical field 

    While Clement is now a practicing doctor, he considers his path untraditional. Before studying medicine, he was working in economics but soon realized that it was not for him. 

    Growing up, Clement said he viewed medicine as either working in international aid or doing it for prestige. Uninterested in either route, he eventually took a leap into the medicine field of his own accord. While it hasn’t always been easy navigating the field, Clement said the outcomes have been rewarding. 

    “I feel in medicine . . . the knowledge is sometimes kept a little bit in a certain group,” said Clement. “I think, especially in Black communities, feeling that you need tips or direction, or you need mentorship sometimes to be able to get into those programs.” 

    Thinking about his journey into his current profession, Clement said the one thing he wishes he had was a mentor along the way that identified as Black. 

    “I feel that’s a place that I would like to continue to invest myself for future generations.” 

    Uplifting future generations 

    Thinking ahead to future generations is a big theme for Clement, who struggled to connect with Black history and community in Quebec City. 

    “When I grew up, I think I had to search for myself for that type of information,” he said. “In some ways, I don’t think I knew about Black History Month until I was 17 or 18 because the community school that I went to was celebrating it, but it was never celebrated in my high school.” 

    “Sometimes, [I feel] like missing some parts of history is quite real.” 

    As an adult, Clement has now lived in other cities where there is a larger presence of the Black community, which has made a big difference. 

    Thinking about this year’s theme for Black History Month, Clement said, “The biggest part was the uplifting.” 

    “You know, you want to make the future greater for the next generation,” he said. “I would like my nieces and nephews to live in a world where there’s more equality or equity around Black communities.” 

    While Clement recognizes that everyone’s experiences are unique, “it’s more the attitude that I want to pass on,” he said. In the past, he has been with older generations who say they “had it tougher.” 

    “I don’t know if it’s easier [today] but there is also this attraction in some way for me in helping the younger Black generation, to work with them, because there’s potentially an innate connection with them and it makes it for a chance for some kind of shared experience to be there,” said Clement. “The reality of every group is different so sometimes when you have a bit of a connection, it just makes it interesting.” 

    Volunteering 

    Today, Clement is a member of the Black Physicians of Canada, a social network, mentorship program and advocacy group for Black physicians. Supporting other Black physicians who have similar experiences as Clement has been an important value for him. He is also a member of the Black Resident Physicians’ Association of BC. 

    When he lived in the United States for part of his education, Clement also tutored in a youth incarceration centre in Illinois. While not explicitly a centre for Black people, Clement said Black people were “quite overrepresented.”  

    “It was tutoring but the students knew a lot of stuff already,” he said. “I think it was like a game for them and for me to have someone from the outside and having these two or three hours where they’re in this very small library we ended up doing a lot of chatting.” 

    “I think that’s what I like the most, is to create a network,” he said. “I have those networks of like Black Physicians of Canada and Black Resident Physicians of BC but those are also more connected to my profession. I would like for it to be more broad.” 

    Community building and celebration

    Overall, Clement said celebrations like Black History Month, which takes place annually throughout February, are a good opportunity to highlight events, create support and make connections within the Black community. 

    “It has a different purpose for different people,” he said. “In some way for me, this year’s Black History Month has been more about community building.” 

    “I think there is this strong advantage of having a Black History Month, just to celebrate each other and embrace who we are, and then there’s always motivation to learn a little bit about the history.” 

    For Clement, he said it’s also an opportunity for him to explore what Blackness is and what the community is. 

    And for those outside of the community? 

    “It’s really about showing up, participating and maybe even going out of your comfort zone in terms of events you could attend,” said Clement, who noted that financial contributions to Black organizations is another option for those who cannot physically show up within the community. 

    “Keep your ears open and your heart open to whatever kind of struggles or emotions that you know a member of the Black community might have and also embrace it with humility.” 

    This story was originally written to celebrate Black voices in Renfrew-Collingwood. We encourage everyone to learn about Black Canadian history throughout the year and how Black Canadians continue to shape our communities.

  • Working at RISE Community Health Centre: ‘It always feels like a family’

    Working at RISE Community Health Centre: ‘It always feels like a family’

    Since June 2020, Collingwood Neighbourhood House (CNH) has offered health care to residents of Renfrew-Collingwood through RISE Community Health Centre. Using a team-based approach that recognizes the social determinants of health, RISE operates a primary care clinic and not-for-profit pharmacy. Additional services include harm reduction, community development and health promotion.

    We share some highlights from staff about their experiences working with RISE and what makes it different from traditional healthcare providers.

    Meet Munira, RISE registered nurse

    Nearly three years ago, Munira Rupani started working at RISE Community Health Centre as a medical office assistant. In April 2024, she transitioned into a role as a registered nurse.

    What brought you to RISE? 

    “I was new to Canada. I came here in 2021. I was looking for jobs and then I found this opportunity. It’s actually so far from my home but I really like it so I started working here in 2022. The environment, people and my passion for helping others brought me here, and I’m still attached to RISE for that.”

    Tell us more about what you like about working here. 

    “The primary healthcare. When I was back home, I didn’t have any experience working in primary healthcare, so I learned how primary healthcare works at RISE and how we can help people so they don’t end up going to the hospital. We treat people here with the maximum we can do and refer patients to different clinics for different purposes. We do pregnancy tests here, STI management here, many kinds of bloodwork, many kinds of urine tests, and many, many more things. It’s holistic care for patients.”

    What makes RISE different or unique from other healthcare settings you’ve worked in? 

    “RISE is unique in that the environment is really friendly. It’s focused towards patient care and the well-being of the staff so I never feel overwhelmed. I always have a support system here. If I’m stuck on something, I know someone will help me. I love to take challenges because I know that if I get stuck, people will help me out. Yeah, so the support system and patient-centred care, which inspires me to work here, and makes it unique.”

    Can you talk more about patient-centred care? What benefits do you see in that?

    “So many people who have come here, in my three years of experience, are new immigrants or refugees to Canada. They have to set up a housing support system and health care, which is hard to navigate nowadays. RISE is like a holistic care for them, so from their housing to their food, schooling, healthcare and everything else, they can get information or support through RISE.

    “If we can’t treat a client, we can assist them and refer them to another program, so they have peace of mind.”

    Who should apply to work at RISE? 

    “Everyone is so passionate and has a non-biased approach. So, like open-minded people. We care for people who are drug users and we treat patients with STIs, for example, so the person applying should not be biased.

    Anything else people should know about working here? 

    “RISE is a very nice place to work and the people are so nice. I said it before that everyone is so supportive. This was my first job in Canada but I have never felt like I’m the odd one out. I always felt like a family here.

    “I know that if I ask for any kind of help or support, they will support me. And I passed my nursing exam while working here, so my manager, my director, everyone was so supportive, and they encouraged me to take the exam. They helped me a lot in getting my license here. Yeah, so they were so supportive. It always feels like family.”

    Learn more about career opportunities at RISE Community Health Centre at cnh.bc.ca/careers.


    This interview has been edited for length and clarity.

  • RISE: Providing healthcare workers an opportunity to grow

    RISE: Providing healthcare workers an opportunity to grow

    Since June 2020, Collingwood Neighbourhood House (CNH) has offered health care to residents of Renfrew-Collingwood through RISE Community Health Centre. Using a team-based approach that recognizes the social determinants of health, RISE operates a primary care clinic and not-for-profit pharmacy. Additional services include harm reduction, community development and health promotion.

    We share some highlights from staff about their experiences working with RISE and what makes it different from traditional healthcare providers.

    Meet Philippa, RISE family nurse practitioner

    For over two years, Philippa Lentz has worked with RISE Community Health Centre as a family nurse practitioner. Graduating shortly before starting at RISE, they were immediately drawn to the unique health care model and work environment that RISE offers.

    “RISE is actually my first job as a nurse practitioner,” explained Philippa. “I already knew a bunch of people who worked here just from being in community with cool healthcare providers in Vancouver.”

    “I had a really good idea of the way that the team approaches care, and so I didn’t apply anywhere else, I actually just came straight here.”

    Tell us about your experience over the last 2+ years.

    “I stayed. I haven’t worked anywhere else as a nurse practitioner, so I don’t have the comparative experience but it has been fantastic. It is a really wonderful place to work as a new grad. So, you know, for anyone who’s a nurse practitioner, they hired me as a provisional before I even got my OSCE, and were really supportive in mentoring me. The whole team just kind of took me under their wing. So if anyone’s looking for a first job as a nurse practitioner, it’s a great place to be.”

    What else makes it a great place to be?

    “The number one thing I would say is, I’m sure other people have said this, but being part of a team is really wonderful, and, as a provider, it makes so many things easier.

    “Currently, I’m about to leave on parental leave, and I’m just working with my replacement right now. It’s really great showing another person what we can do as a team. For example, I’m helping somebody right now with weaning off of their anti-anxiety medication and they’re having a bit of a hard time. I was able to immediately talk to the counselling team about them and get them an emergency check-in within two days for free, and then I was able to use the nursing team to schedule a bunch of check-ins.

    “There’s not anywhere else that I can think of that you have such a well-integrated team, where you have so many services at your fingertips. And I trust all of my co-workers. They’re pretty careful when they’re hiring, having like-minded people, and I don’t know how to say that better, but there’s no one on the team that I don’t trust with my patients.”

    So, who would be a good fit to work at RISE? 

    “I think anyone, I mean, truly. There’s a lot of diversity in the types of people who work here and the types of professions that work here. But I think that anyone who is looking for a place where they can slow down a little bit and provide excellent wraparound care. And for anyone who is discouraged with how hard it is to do that in a lot of places, I would say, give it a try. I have felt so well-supported in my ability to provide the type of care that I want to. If you’re interested in working with a bunch of different populations, elderly folks, lots of queer clients, people with no MSP, those types of things, then come join our team.”

    Can you elaborate on the benefits of wraparound services and having support from other staff?

    “It’s so helpful. When you have such a great group of people with different scopes of practice, everyone can work at the top of their scope.”

    Anything else people should know? 

    “I would honestly say give it a try. I don’t know what else to say. It’s really lovely here. It’s a really friendly environment.

    “If you are feeling like you don’t know if you can provide certain care, like, for example, if you haven’t started to develop certain parts of your practice, the team is really, really great at supporting you and also giving you the time that you need to educate up. They’re happy to help with sponsoring you to do things like your opioid agonist treatment prescription program or whatever else you need to do to get what you need for your practice.

    “It’s also right on the SkyTrain line, so it’s really easy to get to work.”

    Learn more about career opportunities at RISE Community Health Centre at cnh.bc.ca/careers.


    This interview has been edited for length and clarity.