Collingwood Neighbourhood House (CNH) is a not-for-profit Society serving the Renfrew-Collingwood (RC) neighbourhood of East Vancouver. CNH’s mandate is to promote the well-being of the Renfrew-Collingwood community by providing leadership and working collaboratively with individuals, families, agencies and other groups to develop and support inclusive, innovative, sustainable initiatives and services that respond to the community’s social, educational, economic, health, cultural, and recreational needs.

JOB OVERVIEW

The Director of RISE CHC is a key member of the Senior Leadership Team at Collingwood Neighbourhood House (CNH), reporting directly to the Executive Director. This position provides strategic oversight for RISE CHC and direct support for the RISE CHC and RISE CHC Pharmacy managers and the RISE CHC clinical lead.

This role brings together deep expertise in health care systems, public health principles, primary care and health-promotion service delivery, the CHC model and principles, and organizational development to lead and support a diverse workforce in a non-profit setting. The Director is responsible for the effective management and integration of the RISE CHC Primary Care Clinic and Pharmacy and works collaboratively across department and programs to support health promotion in the Renfrew-Collingwood Neighbourhood. 

The Director models and promotes core leadership competencies including strategic thinking, change management, emotional intelligence, decision making, communication, team building, diversity and inclusion, ethical stewardship, innovation, and creativity. By fostering a culture of accountability, well-being, and collaboration, the Director contributes to the long-term sustainability and integrity of CNH and the community it serves.

RESPONSIBILITIES

(a) Strategic and Organizational Leadership

• Provide strategic RISE CHC leadership aligned with CNH’s mission, values, and community objectives
• Actively participate in the Senior Leadership Team, contributing to long-term planning and cross-organizational initiatives
• Represent RISE CHC in local and provincial initiatives such as with the local Primary Care Network (PCN3), Ministry of Health Strategy Funded Community Health Centres, the Canadian and BC Association of Community Health Centres, local health authorities, and others
• Champion a respectful, inclusive, and service-oriented culture across the RISE CHC department
• Build and maintain strong working relationships with internal teams, external partners, funders, and government representatives
• Model CNH’s values of integrity, accountability, and community engagement in all leadership practices
• Lead the development and implementation of RISE CHC specific policies, procedures, and practices, and Occupational Health and Safety (OHS)
• Chair and participate in internal committees; including the RISE CHC Advisory Committee
• Meet regularly with the Executive Director to review departmental priorities and challenges

(b) Financial Management, Acumen, and Oversight

• In collaboration with Finance and HR Director, the RISE CHC director is responsible for ensuring the financial sustainability and integrity of RISE CHC through strategic financial management, robust oversight, and clear communication
• Collaborate with RISE CHC managers, funders and the BC Association of Community Health Centres (BCACHC) to evaluate program costs, resource allocations, and funding strategies, ensuring responsible stewardship and sustainability
• Provide guidance in grant budgeting and reporting, supporting successful applications and compliance with funding agreements
• Work closely with RISE CHC Pharmacy Manager to support efforts that increase the financial surplus of the social enterprise

(c) Human Resources Management and Organizational Development Acumen

• Support RISE CHC human resources and organizational health, by fostering a respectful, inclusive, and effective workplace culture aligned with CNH’s values and operational priorities
• In collaboration with CNH HR and Finance, and RISE CHC managers, support RISE CHC recruitment, retention, onboarding, performance development and management, professional development, student placements, succession planning, and workforce planning
• Support the HR team in applying employment legislation, interpreting and implementing the Physician Master Agreement and other relevant healthcare agreements and standards while upholding CNH’s internal policies and procedures
• In collaboration with CNH HR and Finance department, provides leadership in RISE CHC labour relations, conflict resolution, and employee relations
• In collaboration with CNH HR and Finance department ensure compliance with all relevant legal and regulatory frameworks, including the BC Employment Standards Act, WorkSafeBC, human rights legislation, health care specific regulations and scopes of practice, and privacy laws
• In collaboration with CNH HR and Finance Department, develop and manage labour contracts including for Physicians, clinical supervisor, and others
• Promote a healthy, inclusive, and psychologically safe workplace by integrating occupational health and safety (OHS) principles and organizational behaviour best practices
• Utilize HR metrics and data analysis to inform decision-making, identify trends, and proactively address workforce needs
• Advise on RISE CHC positions role profiles, compensation, benefits, and total rewards frameworks in collaboration with the Director of HR and Finance, ensuring they are equitable, sustainable, and supportive of employee well-being
• Champion employee engagement and organizational development initiatives that build capacity, strengthen team dynamics, and enhance individual and collective resilience
• Directly supervise RISE CHC Manager, Clinical Lead, Pharmacy Manager and contractors as relevant; and support Managers and clinical lead in supervising an additional 18-20 FTEs/40–50 clinical and administrative staff and contractors
• Ensure annual renewal of malpractice insurance and that RISE CHC staff are working within their regulated scope of practice and within limits of RISE CHC insurance policies

(d) Contract Negotiation and Compliance

• Lead the negotiation and administration of funding contracts and service agreements within the RISE CHC department, ensuring they align with CNH’s operational capacity and mission
• Ensure RISE CHC services are being delivered in compliance with RISE CHC funding contracts
• Submit regular financial reports to the funder with the support of CNH accounting
• Submit regular statistical and qualitative reports to funders

(e) Mentorship and Team Support

• Provide direct supervision, coaching, and performance oversight to the RISE CHC management team
• Promote a learning-focused, team-based environment that encourages team members participation in decision-making and continuous improvement
• Promote continuing education opportunities for staff

(f) Administration and Grant Writing

• Apply for and support RISE CHC staff to apply for grants and funding. Oversee all RISE CHC funding and ensure funding deliverables are achieved and reported on following grant requirements within the project timeframes
• Perform routine administrative duties, including approving cheque requisitions, payroll review, and time-tracking approval as required based upon financial policies and procedures
• Perform other administrative tasks and responsibilities as required

  (g) Evaluation and Quality Improvement

• Develop and review RISE CHC evaluation framework and implementation, in collaboration with internal and external evaluators
• Monitor and evaluate services to measure successes and identify opportunities for improvement
• Conduct ongoing needs assessment and evaluation of all RISE CHC programs and Renfrew-Collingwood health needs, together with Clinical Lead, Clinic Manager and Pharmacy manager
• Create evidence-based quality enhancement goals, co-create a strategy and ensure progress to meeting those goals
• Provide quality program planning, implementation and evaluation by ensuring capital, human, financial, and communication resources are sufficient
• Ensure that staff are aware of and meet all quality and safety standards
• Work with RISE CHC Advisory Committee and staff to ensure that community needs are understood and RISE CHC’s objectives are fulfilled through services, programs, partnerships, and community outreach

(h) Service Planning and Delivery

• In collaboration with RISE CHC staff, establish and implement policies and procedures for all functions and for the day-to-day operations of RISE CHC
• Liaise, cooperate and collaborate with CNH staff, community agencies, public partners, health care partners, and residents in the identification, provision, coordination, and evaluation of health care and health promotion programs and services in Renfrew-Collingwood
• Support planning, development and implementation of health care and health promotion services to meet community needs and funding requirements
• Ensure RISE CHC services are delivered according to CNH mission vision and values, CHC Principles, and RISE CHC shared purpose

(i) Facilities Coordination

• In coordination with CNH Operations Department, ensure that 5198 Joyce Street has appropriate insurance coverage (Commercial General Liability)
• In coordination with the RISE CHC managers, and landlord (VCH), ensure the 5198 Joyce Street is safe, sanitary, well-maintained and that equipment is in good working order, purchased and repaired as needed
• In coordination with IT and the RISE CHC Managers, ensure the data systems are secure and ensure IT needs are met
• In coordination with CNH Operations and the RISE CHC management team, oversee telecommunications contracts and services for 5198 Joyce Street
• In coordination with CNH Operations and the RISE CHC management team manage the various facilities contracts of the clinic (i.e. janitorial, security, telecommunication, computer, etc.)
• Support RISE CHC managers to direct/oversee all trades people for the RISE CHC Building

• Respond to RISE CHC building alarms and emergencies
• In coordination with CNH operations, ensure 5198 Joyce Street has appropriate permits in place at all time
• Negotiate the lease for 5198 Joyce Street or develop and execute plans for future spaces/renovations
• In collaboration with the RISE CHC/Evergreen Occupational Health and Safety Committee, develop and implement occupational health and safety and infection control policies and procedures for 5198 Joyce Street and ensure adherence to policies/procedures

SKILLS AND QUALIFICATIONS

• Education
  • Post-secondary degree in a health-related field (Master’s preferred) with demonstrated expertise in the BC health care system and social determinants of health
  • Current registration/membership with a recognized healthcare regulatory body is an asset

• Leadership Experience
  • Minimum 6 years of progressive leadership experience in a health care, preferably in a non- profit or community-based organization, with experience supervising an interdisciplinary health care team

• Financial Expertise
  • Proven ability to manage a budget of at least $3 million annually, including budget preparation, analysis, decision-making, and reporting
  • Proven ability to effectively manage a social enterprise to create financial surplus
• Human Resources and OHS Knowledge
  • Proficiency in health care human resources and organizational development
  • Proven ability to work with health care professionals in an interdisciplinary health care setting
  • Comprehensive understanding of the clinical and non-clinical positions at RISE CHC, including scope of practice, credentials, and relevant wage grids
  • Demonstrated ability to interpret and implement employment and OHS legislation into practical workplace policies and systems
• Health Care Experience
  • Strong knowledge of the BC health care system, especially primary care
  • Experience working within community development, social determinants of health, and social justice frameworks to address health inequities on a systemic level
  • Health-related evaluation and quality improvement experience
• Community and Equity-Focused Experience
  • Demonstrated commitment to equity, diversity, inclusion, anti-racism, Indigenous cultural safety, and anti-oppression principles in leadership
  • Familiarity with the values and health needs of the Renfrew-Collingwood community
  • Experience working within community development, social determinants of health, and social justice frameworks to address systemic health inequities
  • Experience or knowledge of harm reduction, trauma informed, culturally safe, patient/family-centred practice
  • A deep understanding of the structural factors related to poverty, mental health, substance use, and experience working within an anti-racist, anti-oppression framework
  • Experience of knowledge of health care practices to support the populations of focus for RISE CHC including: low income, people with mental health challenges, people with addictions, newcomers to Canada, youth, isolated seniors, and Indigenous clients
• Core Competencies
  • Strong capabilities in strategic thinking, change management, emotional intelligence, decision making, communication, team building, diversity and inclusion, ethical stewardship, innovation, and creativity
• Other Requirements
  • Excellent organizational, written, and verbal English communication skills
  • Ability to build strong relationships with community members, organizations, funders, and government
  • Ability to work flexible hours, including evenings and weekends as needed
  • Second language(s) is an asset
  • Residence in Renfrew-Collingwood is an asset
  • Valid First Aid certificate is an asset
  • Successful Criminal Record Check clearance required prior to employment

JOB DETAILS

Compensation and benefits:

• $61.22/hour with progression
• Health and welfare plans: Extended health and dental coverage including vision care, life insurance, and access to an Employee and Family Assistance Program (EAP)
• Pension Plan with Multisector Pension Plan (MSPP)
• Paid vacation starting at 2 weeks per year plus paid sick days

Schedule: 35 hours/week. The schedule is flexible and may include some evenings and weekends.

Location: Collingwood Neighbourhood House – Main House (5288 Joyce Street, Vancouver) and RISE Community Health Centre (5198 Joyce Street, Vancouver)

Start Date: As soon as possible

APPLICATION PROCESS

Applicants must be legally entitled to work in Canada. If you are not currently authorized to work in Canada, CNH will not consider your application. As per the Collingwood Neighbourhood House Human Resources Policies and Procedures, all factors being equal, first priority will be given to qualified local and internal applicants. We encourage applicants with lived experience of structural inequity to apply, and in particular those who identify as Black, Indigenous, People of Colour, LGBTQ2IA+, and those living with a visible or invisible disability.

PLEASE SUBMIT RESUME AND COVER LETTER TO:

Betty Lepps

Executive Director

Collingwood Neighbourhood House 5288 Joyce Street, Vancouver, BC, V5R 6C9

Email: BLepps@cnh.bc.ca

Please quote reference #HC01-26-05

CLOSING DATE: Until suitable candidate is selected

APPLICATIONS WITHOUT A COVER LETTER WILL NOT BE CONSIDERED.

We thank all individuals who apply for this position and will contact shortlisted candidates directly. No phone calls please.