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Policies, Plans & Reports

What We Do

Learn more about Collingwood Neighbourhood House (CNH) through our policies, procedures, strategic plan and annual reports.

For more information, call 604-435-0323.

Policies & Procedures

Policies and procedures to guide our operations. Documents pertaining to the public can be found below and accessed in a PDF format.

Access Without Fear

Supporting access to our programs for patrons with uncertain or no immigration status.

Communicable Disease Prevention

Implementing health and safety measures so staff can work safely.


Report concerns regarding CNH programs, policies, services, or staff, and work towards a resolution.


Based on provincial health guidelines.


As of October 2022: Province-wide restrictions have lifted. Wearing masks in public indoor settings is not required by public health. Wearing a mask is a personal choice. Masks are encouraged, but not required when participating in any of our programs unless otherwise specified.

Proof of vaccination is also not required for participating in CNH programs.

Recreation Guidelines

Ensuring the safety of our participants, volunteers and the neighbourhood house.

Recreation Guidelines

All recreation programs at CNH have guidelines and protocols set in place to ensure the safety of our participants, volunteers and the neighbourhood house as a whole. Guidelines for each program can be found at the front desk if registering in person and from our instructors. For a list of available programs, visit our online registration portal.

RISE: Privacy Policy (General)

Fostering a culture of privacy and working in compliance with PIPPA.

RISE: Privacy Policy (Pharmacy)

Outlining how we collect, use and disclose personal information provided by patients who fill prescriptions here.

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Strategic Plan

CNH’s work is guided by its strategic plan. Our current strategic plan started in 2022 and will guide us through to the end of 2024.

Annual Reports

Select a year to view Collingwood Neighbourhood House annual reports. The annual report highlights a number of our achievements over the past year.