Policies and Procedures


For current updates regarding COVID-19 and other health guidelines at CNH, visit: https://www.cnh.bc.ca/policies/safety.

Make a complaint

The Collingwood Neighbourhood House (CNH) Formal Complaint policy and procedure is a way for clients, program participants, partner agencies, volunteers, or practicum students (non-staff) to report concerns regarding CNH programs, policies, services, or staff, and work towards a resolution. The dedicated leadership team and front-line staff at CNH take stakeholders’ complaints seriously and see them as an opportunity to grow and improve our practices.