CNH’S Programs and Services During COVID-19

Last updated on Sept. 3, 2020.

To help limit the spread of the COVID-19, Collingwood Neighbourhood House (CNH) has closed all locations to the public until further notice.

Staff are responding to phone calls and emails. Some programs are also operating on a virtual or limited basis with health precautions in place.

We miss you and we hope that we all get through this challenging time as soon as possible, so that we can get back to reducing the social distances between us, not extending them.

Programs and services

For details on our continuing programs and services, please read below. Please continue to visit this page or follow us on Facebook for updates.

For information on each program or service, click on the title or  symbol.

Child care

Our childcare programs have reopened with limited capacity and hours at this time.

Community Development

Renfrew-Collingwood residents can connect with support services through CNH’s Community Development team. There are no age or citizenship requirements to access these services, simply call 778-984-0356 and we will get back to you within 24 hours. If you are a senior (anywhere in BC), please call 2-1-1 and you will be referred to the nearest organization to connect you to the support you need.

We can connect Renfrew-Collingwood residents with the following services:
– Help with grocery shopping
– Connecting to counsellors
– Friendly phone calls and postcards
– Low/no-cost prepared meals delivered to you
– No cost groceries delivered or for pick up 

If you are interested in volunteering to help with these services, please send an email to volunteering@cnh.bc.ca.

To connect directly with the Community Development team and get access to one or more of these services, please leave a voicemail at 778-984-0356 or email eertan@cnh.bc.ca.

Follow us on Facebook for ongoing events and workshops. 

RISE Community Health Centre appointments

Most appointments are virtual or by telephone as per current guidelines.

Please call 604-558-8090 during regular office hours if you would like to speak to staff. If you have trouble connecting with the RISE clinic on the phone, please e-mail specific requests to risechc@cnh.bc.ca and a staff member will get back to you.

Harm reduction supplies are available for pick up during office hours at 5198 Joyce Street.

If you are experiencing an emergency, such as having problems breathing, please call 911. Click here for more info.

Office hours are:
Monday & Tuesday: 9:30 am – 5:00 pm
Wednesday & Thursday: 9:30 am – 7:00 pm
Fridays: 9:30 am – 6:00 pm
First and third Saturday of the month: 9:30 am – 3:30 pm

Recreation

Limited recreation programs are now available at CNH. For a list of available programs, visit: cnh.bc.ca/programs.

All programs will have specific guidelines and protocols set in place to ensure the safety of our participants, volunteers and the neighbourhood house as a whole. Guidelines for each program can be found at the front desk upon registration and from instructors.

COMMITMENT TO THE PUBLIC
Disinfecting high-touch surfaces
Before, during, and after every class, we will disinfect all door handles, light switches, bathrooms, front desk, program equipments and rooms with Health Canada-approved disinfectants.

Protective equipment and physical distancing
We have installed aglass barrier at the front desk to ensure the safety of all participants and staff members. We also have strict physical distancing policies for our programs and have designated spots for distancing around CNH.

For more information about our summer programs and safety concerns please contact our recreation coordinators:
Carmen Correal (Main House): 604-435-0323 ext. 257
Amir Sabbaghan (Annex): 604-428-9142 ext. 104

Seniors services

Limited programs are available for seniors (55+) with registration required to participate. To view our current programs, visit: cnh.bc.ca/programs/seniors.

CNH is proud to serve as one of the lead HUB agencies for the ‘Safe Seniors, Strong Communities’ initiative funded by United Way. We will be extending our non-medical services for seniors including grocery shopping, friendly check-ins, and meal delivery.

Seniors in Vancouver in need of assistance during COVID-19 should dial 2-1-1 to be connected to their nearest HUB agency. ‘Safe Seniors, Strong Communities’ means once a senior calls bc211, they will be connected with a volunteer who can help them. Let’s help keep seniors in our community safe. Call 2-1-1 to volunteer or visit bc211.ca to sign up.

Settlement services

Settlement staff are still able to help in limited capacity and can be reached remotely. Please click here for contact information. While we are doing our best to be responsive, we do ask for your patience and thank you for your continued support as we navigate these uncertain times.

Youth services

Youth Services staff continue to be available to connect and support children and youth. We offer connection through online games and activities, group meetings, exercise sessions, academic and learning support, referrals for counselling and food support programs. We also have services and support for indigenous youth and newcomers. For more details, connect with Sanjeev Karwal at skarwal@cnh.bc.ca or 604-412-3844.

CNH COVID-19 safety plan

CNH will endeavour to do everything possible to lessen the risk staff, volunteers and participants face when they enter one of our facilities. CNH will also offer advice and training so that everybody understands what they can do for themselves to stay healthy.

This safety plan will guide CNH in implementing health and safety measures so that staff can return to work safely. This six-step process will assist CNH in setting policies and procedures to ensure staff feel safe returning to work during and after the pandemic.

To access our safety plan, please click here.

Health concerns

For anybody who may be feeling sick and are concerned they may be infected by the Coronavirus, please call your primary healthcare provider, 8-1-1 or the COVID-19 hotline at 1-833-784-4397.

For further information, please visit the BC Centre for Disease Control or the Government of Canada.

Prevent the spread of COVID-19

We urge everyone to take precautions and do their best to reduce the risk of spreading illness, such as:

– Physical distancing. Avoid non-essential travel outside your home, and large gatherings. When you are outside of your home, minimize your contact with others through physical distancing by keeping 2 meters apart.
– Washing hands often with soap or use of alcohol-based sanitizer
– Cough and sneeze into your arm
– Avoid touching your face
– Cleaning frequently used spaces, surfaces and objects (kitchens, common areas, dining areas, desks, shared sleeping spaces, doorknobs, and faucets)
– Stay home when sick

We hope that with all of us working together, we will maintain our community’s health.

For more information on COVID-19, please visit the BC Centre for Disease Control.